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Vendor Services

Description of Vendor Services

Canvas by Instructure

A comprehensive cloud-based Learning Management System (LMS) that connects all digital tools and resources for learning into one comprehensive package.

Tier 1 Support is a 24/7/365 Help Desk that provides assistance via phone, live chat, email, or web form for learners, instructors, and administration. The Help Desk provides customized assistance based on a knowledge base portfolio submitted by each institution ensuring that assistance received after hours is in compliance with individual school policies and procedures.

The Canvas Catalog is an institution or company branded platform that allows for the promotion of paid and free programs. Catalog can be utilized to manage registration and/or payment for professional development, certification programs, continuing education, and customized training solutions.


NetTutor is a customized online tutoring service for all major subjects that allows each institution to customize the service through a unique Rules of Engagement. Each tutor holds a minimum of a bachelor’s degree and is located within the United States.

Mississippi Electronic Libraries Online

MELO is a virtual library that mirrors the traditional library through online databases, electronic books and journals, and scholarly websites. Learners and instructors can utilize this service to search for books, journals, magazine articles, and news items; conduct refined searches within a specific database such as EBSCO or CREDO; chat live with a librarian; and find citation guides such as MLA and APA.

  • Opposing Viewpoints: Issues Database – resource for debaters and includes pro/con viewpoints, reference articles, interactive maps, infographics, and more.

  • CREDO: Academic reference – Replaces books that includes a dictionary, encyclopedia,background checks, etc.

  • Discovery Platform + PreSTEP

  • Films on Demand: Academic Resource – Curriculum focused, streaming video titles from producers such as Films for the Humanities and Sciences, PBS, vA&E, History, ABCNews, BBC, NBC News, Shopware, Biography, National Geographic and others.

  • Issues and Controversies: Issues Database – Provides current, in-depth, and objective information on contemporary issues. Coverage begins in 1995.

  • Question Point 24/7: Student Support – provides an around the clock reference service, built by a cooperative of participating libraries. Libraries agree to answer questions for each other in real time, using virtual reference software. The Cooperative helps supplement your hours of service by being available to your community 24 hours a day, seven days a week,including holidays.

  • SIRS Researcher: Issues Database – Social Issues Resources Series for trending pro/con leading issues.


The State Authorization Reciprocity Agreement is an agreement among member states, districts, and U.S. territories that establishes comparable nation-wide standards for interstate offering of postsecondary distance education courses and programs. The reciprocity allows participating Mississippi colleges and universities to offer distance programs and courses to residents of member states without seeking state-by-state approval, and is intended to make it easier for students to take online courses offered by postsecondary institutions based in another state. SARA is overseen by a National Council (NC-SARA) and is administered by four regional education compacts

Quality Matters

A faculty-centered, peer review process designed to certify quality of courses and digital components. QM is an internationally recognized peer-based model that has received national recognition for its approach to quality assurance and continuous improvement of online education and instructional design.


SmarterProctoring is a proctoring management system that organizes and manages all proctoring modalities including virtual proctoring, in person proctoring, and automated proctoring. The software is delivered inside Canvas, centralizing the proctoring process for all 15 schools and their testing centers across the state of Mississippi. This tool allows institutions the flexibility to select what proctoring modalities that best meet their students’ needs.

ProctorU is a live, online proctoring service that allows students to take an exam via webcam, microphone, and high-speed internet connection from a secure location. ProctorU is a partner of SmarterProctoring.

RegisterBlast is an online testing center scheduling solution that allows administrators to manage exam schedules and students to register for proctored exams. RegisterBlast is a partner of SmarterProctoring.


Turnitin is an internet-based plagiarism prevention service that integrates through an LTI into Canvas and is utilized to check student submissions for original content.

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